The terms governing your use of this website and the purchase of our furniture.
Effective 31 August 2026 · Last updated 31 August 2026
Welcome to Inhle Collection. These Terms and Conditions govern your use of the Inhle Collection website and the purchase of products and services through our website.
By accessing or using our website, placing an order, requesting a quotation, or purchasing any product from Inhle Collection, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
These Terms and Conditions are subject to the laws of the Republic of South Africa, including applicable provisions of the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, and the Protection of Personal Information Act 4 of 2013.
Inhle Collection is a South African furniture business providing furniture products and related services to consumers and businesses.
Where applicable, additional business information, including our physical address and other statutory information, will be displayed on the website.
By using this website, you agree to comply with these Terms and Conditions.
If you do not agree with these Terms and Conditions, you should not use the website or place an order through the website.
We reserve the right to amend these Terms and Conditions from time to time. The version applicable to your purchase will be the version in effect when your order is accepted.
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, materials and specifications displayed on the website are accurate.
However:
Where a product is made according to a customer’s specifications, the approved quotation, order confirmation, specifications and agreed design will form part of the agreement.
All prices displayed on the website are in South African Rand (ZAR).
Unless otherwise stated, the displayed price applies only to the product specified.
Additional charges may apply for:
Where applicable, these charges will be communicated to the customer before the order is finalised.
We reserve the right to correct genuine pricing or typographical errors on the website. If an error materially affects an order, we will contact the customer before proceeding.
Quotations provided by Inhle Collection will specify the products, quantities, prices and other applicable terms.
Unless otherwise stated on the quotation, quotations are valid for the period specified on the quotation.
A quotation does not constitute a confirmed order until it has been accepted by the customer and any required deposit or payment has been received.
Custom furniture may only proceed once the customer has approved the relevant specifications, design, materials, colour and other requirements.
Inhle Collection may offer customised or made-to-order furniture.
Customers are responsible for checking and approving:
before production begins.
Once production of a customised product has commenced, cancellation, alteration or return may be subject to applicable legal rights and the nature of the product.
Nothing in this section limits any consumer right that cannot lawfully be excluded under the Consumer Protection Act.
An order is considered accepted once Inhle Collection has confirmed the order and, where applicable, received the required payment or deposit.
We reserve the right to contact a customer to verify order details before production or dispatch.
If we are unable to fulfil an order because of circumstances such as stock shortages or circumstances beyond our reasonable control, we will notify the customer as soon as reasonably practicable and provide the appropriate remedy required by law.
Payment methods available to customers will be indicated on the website or quotation.
For custom or made-to-order furniture, Inhle Collection may require a deposit before production begins.
The required deposit, balance and payment dates will be communicated to the customer before the order is confirmed.
Where payment is made by electronic funds transfer, the order may only proceed once payment has been successfully verified.
Customers must not provide false payment confirmations or fraudulent proof of payment.
Delivery arrangements, costs and estimated delivery periods will be communicated to the customer before or during the order process.
Delivery times may vary depending on:
We will make reasonable efforts to deliver within the agreed or communicated period.
Where the law requires delivery within a particular period or provides a remedy for failure to deliver, the customer’s statutory rights remain unaffected.
Customers are responsible for ensuring that the delivery address is reasonably accessible.
Before delivery, customers should ensure that:
Where additional delivery services are required because of access difficulties, additional charges may apply if agreed with the customer in advance.
Inhle Collection will not be responsible for damage caused by inaccurate information supplied by the customer regarding the delivery location or access.
Customers should inspect furniture upon delivery and notify Inhle Collection as soon as reasonably possible of any visible damage, incorrect product, missing item or other concern.
Customers should retain photographs and other evidence where appropriate.
Nothing in this clause limits any rights available to consumers under applicable South African consumer legislation.
Inhle Collection respects the consumer rights provided under South African law.
Returns, exchanges and refunds will be dealt with in accordance with applicable legislation and our Returns and Refund Policy.
Where a product is defective, unsafe, does not correspond with the agreed description, or otherwise qualifies for a remedy under the Consumer Protection Act, the applicable statutory remedy will apply.
For customised or made-to-order furniture, return rights may differ where legislation permits an exclusion or limitation because of the nature of the goods.
Customers should contact Inhle Collection before returning any product.
If you believe that a product is defective or was damaged before or during delivery, please contact us as soon as reasonably possible.
Please provide:
Where the product is covered by a statutory consumer guarantee or other applicable legal protection, Inhle Collection will provide the remedy required by law.
Any express warranty or guarantee applicable to a particular product will be communicated to the customer and will apply according to its stated terms.
Any implied statutory warranty or consumer protection provided by South African law remains applicable.
No provision of these Terms and Conditions is intended to exclude rights that cannot legally be excluded.
Customers are responsible for following the care and maintenance instructions supplied with the furniture.
Failure to properly care for furniture may affect its appearance and lifespan.
Damage resulting from misuse, negligence, accidents, unauthorised modifications, improper cleaning, exposure to unsuitable conditions or normal wear and tear may not be covered by a voluntary warranty, where applicable.
This does not affect statutory rights relating to defective goods.
You agree not to:
Unless otherwise stated, all content appearing on the Inhle Collection website, including:
is owned by or licensed to Inhle Collection and is protected by applicable intellectual property laws.
You may not reproduce, modify, distribute or commercially use our content without our prior written permission.
Our website may contain links to third-party websites or services.
Inhle Collection is not responsible for the content, availability, security or privacy practices of third-party websites.
Customers should review the applicable terms and privacy policies of third-party providers before using their services.
Inhle Collection respects the privacy of customers and processes personal information in accordance with applicable South African privacy laws, including POPIA.
Personal information may be collected and processed for purposes including:
For more information, please refer to our Privacy Policy.
POPIA requires responsible parties to process personal information lawfully and for specific, defined purposes.
Where permitted by law, Inhle Collection may communicate with customers regarding products, promotions and services.
Customers may request to stop receiving direct marketing communications in accordance with applicable law.
We will respect applicable opt-out and direct-marketing requirements.
We make reasonable efforts to keep the website available and operational.
However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.
The website may occasionally be unavailable due to maintenance, technical problems, internet disruptions or circumstances beyond our reasonable control.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
Inhle Collection will not be responsible for losses arising solely from circumstances beyond our reasonable control, subject always to applicable consumer rights and legal obligations.
Nothing in these Terms and Conditions excludes liability for fraud, gross negligence or any other liability that cannot legally be excluded or limited.
Inhle Collection will not be responsible for delays caused by circumstances beyond our reasonable control, including:
We will take reasonable steps to notify affected customers and minimise the impact of such circumstances.
We aim to resolve customer complaints fairly and promptly.
Complaints may be submitted using the contact details displayed on our website.
A complaint should include:
We will investigate the complaint and communicate the appropriate next steps.
Customers are encouraged to contact Inhle Collection first so that we can attempt to resolve any dispute amicably.
Nothing in these Terms and Conditions prevents a consumer from exercising any right or remedy available under South African consumer protection legislation.
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate court, tribunal or consumer body.
Inhle Collection may update these Terms and Conditions from time to time.
The updated version will be published on the website with an updated effective date.
Changes will not retrospectively remove rights that a customer has already acquired under applicable law.
If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision will be interpreted or amended to the extent necessary to make it lawful where possible.
The remaining provisions will continue to apply.
These Terms and Conditions, together with the applicable quotation, order confirmation, product specifications, policies and other agreed documents, constitute the agreement between Inhle Collection and the customer in relation to the relevant transaction, subject to applicable law.
Inhle Collection
For customer enquiries, orders, quotations, complaints, returns or other assistance, please contact us using the details above.
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