1. Definitions

In these Terms, unless the context requires otherwise, the following definitions apply:

1.1 “Store”

Inhle Collections, including its website, social media platforms, and any physical or virtual sales channels through which products are offered.

1.2 “Customer”

Any individual or entity that browses, makes an enquiry, places an order, or otherwise engages with the Store.

1.3 “Order”

A confirmed request by the Customer to purchase one or more products from the Store, accepted by the Store in writing or electronically.

1.4 “Standard Product”

Any item listed in the Store’s catalogue that is not manufactured to individual customer specifications.

1.5 “Custom or Bespoke Order”

Any furniture item manufactured to specifications, dimensions, materials, or finishes provided or approved by the Customer.

1.6 “Deposit”

A non-refundable upfront payment required to commence production of a Custom or Bespoke Order.

1.7 “Working Day”

Any day other than a Saturday, Sunday, or gazetted South African public holiday.

1.8 “CPA”

The Consumer Protection Act 68 of 2008, as amended from time to time.

1.9 “POPIA”

The Protection of Personal Information Act 4 of 2013, as amended from time to time.

2. Acceptance of Terms

2.1 Application

These Terms apply to all orders placed with, and services rendered by, the Store, whether placed in person, via electronic communication, through the Store’s website, or through any other channel.

2.2 Consent

By placing an order or making payment, the Customer confirms unconditional acceptance of these Terms. No order will be processed unless the Customer has agreed to these Terms.

2.3 Supersession

These Terms supersede any prior verbal or written representations made in the course of negotiations, unless expressly incorporated herein.

2.4 Right to Refuse

The Store reserves the right to refuse service to any person at its sole discretion, subject to applicable law.

3. Products and Descriptions

3.1 Accuracy

The Store takes reasonable care to ensure that all product descriptions, images, and specifications displayed are accurate and up to date. However, minor variations in colour, texture, grain pattern, or finish may occur due to the natural characteristics of materials used. Such variations do not constitute a defect.

3.2 Illustrative Purposes

Images displayed on the Store’s website or marketing materials are for illustrative purposes only. Actual products may differ slightly in appearance from those depicted.

3.3 Custom Orders

For Custom and Bespoke Orders, the Customer is responsible for ensuring the accuracy of all specifications, measurements, and design requirements submitted. The Store will not be liable for any errors arising from incorrect or incomplete specifications provided by the Customer.

3.4 Product Changes

The Store reserves the right to discontinue, modify, or substitute any product at any time without prior notice, provided that orders already confirmed will be fulfilled as agreed.

4. Pricing and Payment

4.1 Currency and Tax

All prices are quoted in South African Rand (ZAR) and are inclusive of Value Added Tax (VAT) at the applicable rate, unless expressly stated otherwise.

4.2 Price Changes

Prices are subject to change without prior notice. The price applicable to an order will be the price confirmed at the time of order acceptance.

4.3 Standard Products Payment

Full payment for Standard Products is required prior to dispatch. The Store will not release any goods until payment has been received and cleared in full.

4.4 Custom Orders Deposit

For Custom and Bespoke Orders, a non-refundable deposit of 50% of the total order value is required to commence production. The remaining balance is due and payable prior to delivery or collection.

4.5 Payment Methods

The Store accepts payment via electronic funds transfer (EFT), debit card, credit card, and such other methods as may be made available from time to time. Cash payments are not accepted unless expressly agreed.

4.6 EFT Processing

Where payment is made by EFT, production or dispatch will only commence upon confirmation of receipt of cleared funds.

4.7 Default

In the event of non-payment or default, the Store reserves the right to cancel the order, retain the deposit, and recover any losses or costs incurred.

5. Order Placement and Confirmation

5.1 Order Acceptance

An order is only considered placed and accepted once the Customer has received written confirmation from the Store, including an invoice or order summary, and the required payment or deposit has been received.

5.2 Right to Decline

The Store reserves the right to decline or cancel any order at its discretion, including where items are unavailable, where pricing errors have occurred, or where the order cannot otherwise be fulfilled. In such instances, any amounts paid will be refunded in full.

5.3 Review Period

Customers are responsible for reviewing their order confirmation carefully. Any discrepancies must be reported to the Store within 24 hours of receiving the confirmation.

5.4 Cancellation

Orders may not be cancelled by the Customer once confirmed, except as provided for in these Terms or under applicable law.

5.5 Custom Orders Approval

For Custom and Bespoke Orders, production will commence only after the Customer has formally approved the design brief, specifications, and any applicable quotation in writing.

6. Production and Lead Times

6.1 Indicative Timelines

Estimated lead times provided by the Store are indicative only and do not constitute a binding commitment to deliver by a specific date, unless expressly agreed in writing.

6.2 Standard Products

Standard Products are typically prepared for dispatch within 3 to 5 working days of order confirmation and payment.

6.3 Custom and Bespoke Orders

Custom and Bespoke Orders are typically completed within 2 to 4 weeks from the date of design approval and receipt of deposit, subject to complexity, material availability, and workshop capacity.

6.4 Extended Lead Times

Lead times may be extended during peak trading periods, public holidays, or due to circumstances beyond the Store’s reasonable control, including but not limited to material supply delays, load-shedding, or unforeseen operational disruptions. The Customer will be notified of any material delays as soon as reasonably practicable.

6.5 Liability for Delays

The Store will not be liable for any loss or damage arising from reasonable delays in production or delivery.

7. Delivery

7.1 Delivery Areas

Delivery of orders is available within areas serviced by the Store’s delivery partners. Customers outside standard delivery zones should enquire prior to placing an order.

7.2 Standard Delivery Timeframe

Standard delivery takes between 3 to 7 working days from the date of dispatch. Delivery timeframes are estimates only and are subject to variation due to factors beyond the Store’s control.

7.3 Delivery Fees

Delivery fees are calculated based on the size, weight, and delivery location of the order, and will be communicated to the Customer prior to order confirmation.

7.4 Appointment Delivery

For large or Custom Orders, delivery will be arranged by appointment. The Store will contact the Customer to confirm a suitable delivery date and time.

7.5 Customer Responsibility

The Customer is required to ensure that a responsible adult (18 years or older) is present at the delivery address to receive the goods. If no one is available to accept delivery, a redelivery fee may apply.

7.6 Accurate Information

The Customer must provide accurate and complete delivery information at the time of placing an order. The Store accepts no liability for delays, failed deliveries, or additional costs resulting from incorrect or incomplete delivery details.

7.7 Inspection Upon Delivery

The Customer or their authorised representative must inspect the goods upon delivery and note any visible damage or discrepancy on the delivery documentation before signing. Failure to do so may affect the Customer’s ability to raise a subsequent claim.

7.8 Delivery Days

Deliveries are conducted on working days only. No deliveries will be made on weekends or gazetted South African public holidays.

8. Risk and Ownership

8.1 Risk Transfer

Risk in the goods passes to the Customer upon delivery of the goods to the Customer or their authorised representative at the specified delivery address.

8.2 Ownership

Ownership (title) of the goods remains with the Store until full payment of the purchase price, including any applicable delivery fees, has been received and cleared by the Store.

8.3 Use Before Ownership Transfer

Until ownership has passed, the Customer shall not sell, pledge, encumber, or otherwise deal with the goods in a manner inconsistent with the Store’s ownership rights.

9. Exchanges, Returns, and Defects

9.1 Refund Policy

The Store does not offer cash refunds on completed purchases. This position is consistent with the bespoke and handcrafted nature of the Store’s products and is applied in accordance with the CPA.

9.2 Standard Product Exchanges

Exchanges of Standard Products will be considered where the Customer notifies the Store within 7 calendar days of delivery, and the item is returned in its original, unused, and unaltered condition. All logistical costs associated with an exchange are for the Customer’s account.

9.3 Custom Orders

Custom and Bespoke Orders may not be returned or exchanged once production has commenced. Customers are strongly advised to confirm all specifications prior to approving production.

9.4 Defective Goods

Where goods are received in a defective condition, or do not correspond with the order placed, the Customer must notify the Store in writing within 7 calendar days of delivery, accompanied by photographic evidence. The Store will assess the claim and offer an appropriate remedy in accordance with the CPA, being repair, replacement, or store credit.

9.5 Liability Limitations

The Store’s liability for defective goods does not extend to damage caused by misuse, improper handling, unauthorised modification, or neglect following delivery.

10. Intellectual Property

10.1 Store IP

All designs, drawings, photographs, content, branding, and materials produced or published by the Store, including those used in marketing and on its website, are the intellectual property of Inhle Collections and are protected under applicable South African intellectual property laws.

10.2 Restrictions

Customers may not reproduce, distribute, adapt, or commercially exploit any of the Store’s intellectual property without prior written consent.

10.3 Custom Design IP

Where the Store produces designs, plans, or creative works for a Custom Order, the intellectual property in such works remains vested in the Store unless expressly transferred to the Customer in writing.

10.4 Customer Warranty

The Customer warrants that any designs, specifications, or materials submitted to the Store for the purpose of a Custom Order do not infringe the intellectual property rights of any third party. The Customer indemnifies the Store against any claim arising from such infringement.

11. Limitation of Liability

11.1 Cap on Liability

The Store’s liability to the Customer in respect of any claim arising from these Terms, whether in contract, delict, or otherwise, shall be limited to the purchase price paid by the Customer for the relevant goods.

11.2 Excluded Damages

The Store shall not be liable for any indirect, consequential, special, or punitive loss or damage, including loss of income, loss of profit, or loss of opportunity, arising from or in connection with the supply of goods or services.

11.3 Force Majeure

The Store shall not be liable for any failure to perform its obligations arising from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, civil unrest, power outages, supplier failures, or government-imposed restrictions.

11.4 Statutory Rights

Nothing in these Terms limits the Store’s liability for death or personal injury caused by negligence, or any liability that cannot lawfully be excluded under the CPA or other applicable South African law.

12. Governing Law

12.1 Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa.

12.2 Jurisdiction

Any dispute arising from or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the jurisdiction of the South African courts.

12.3 Dispute Resolution

In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If the dispute cannot be resolved informally, either party may refer the matter to the applicable South African court of competent jurisdiction.

12.4 Consumer Tribunal

Customers may also refer disputes to the National Consumer Commission (NCC) or another applicable consumer tribunal, as provided for under the CPA.

13. Amendments

13.1 Store’s Right

The Store reserves the right to amend, update, or replace these Terms at any time. Updated Terms will be published on the Store’s website and will apply to all orders placed after the date of publication.

13.2 Continued Use

Customers are encouraged to review these Terms periodically. Continued engagement with the Store following the publication of updated Terms constitutes acceptance of the revised Terms.

13.3 Order-Specific Changes

Amendments to Terms applicable to a specific confirmed order require the written agreement of both parties.

14. Contact Information

For any queries, complaints, or requests relating to these Terms or any order placed with the Store, customers may contact Inhle Collections through the following channels: